Privacy Policy

Privacy Policy
TIZ Appliance Repair

Last Updated: May 7, 2025

TIZ Appliance Repair ("TIZ," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

1. Information We Collect

We gather the following categories of data:

Personal Identifiers
• Name
• Email address
• Telephone number (including mobile number)
• Address details you supply when scheduling a repair

Commercial Information
• Service history and work orders
• Appointment dates and times
• Payment status and invoice numbers (we do not store full credit‑card numbers)

Internet or Device Information
• IP address and general location inferred from it
• Browser and device type
• Pages visited and session duration

Geolocation Data
• City‑level location derived from your IP address

Customer Communications
• Call recordings and voicemail you leave
• Text‑message logs and content
• Emails or chat messages you send us

We do not knowingly collect sensitive personal information (e.g., Social Security numbers, precise geolocation, or biometric data).

2. How We Use Your Information

We use the information we collect to:

  1. Provide and manage our repair services and online booking platform.

  2. Send you transactional communications such as appointment confirmations, reminders, and invoices (via email, SMS, or phone call).

  3. Maintain our internal records, perform accounting, and process payments.

  4. Improve our website, products, and customer experience.

  5. Send limited promotional offers only if you have opted in (no more than four SMS messages per month).

  6. Detect, investigate, and prevent fraud or misuse of our Services.

  7. Comply with applicable laws, regulations, and legal processes.

3. SMS Communications & The Campaign Registry (TCR)

  • When you provide your mobile number and consent, you authorize TIZ to send you autodialed or prerecorded text messages. Message frequency varies; standard message and data rates may apply.

  • You may opt out at any time by replying STOP to any SMS. For help, reply HELP or contact us at (512) 221‑2993 or barry@tizappliancerepair.com.

  • All A2P messages are sent through registered 10DLC campaigns via The Campaign Registry to enhance deliverability and reduce spam. Your carrier may block, delay, or filter messages; TIZ is not responsible for carrier actions.

4. Cookies & Tracking Technologies

We use first‑party and third‑party cookies, web beacons, and similar tools to: remember your preferences, enable booking features, analyze site traffic, and measure the effectiveness of our marketing. You can manage cookies through your browser settings; disabling cookies may affect site functionality.

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We share it only:

  • Service Providers: With trusted vendors (e.g., payment processors, scheduling software, SMS gateway providers) who perform services on our behalf and are bound by contractual confidentiality obligations.

  • Carriers & TCR: Your phone number and message content may be shared with telecommunications carriers and The Campaign Registry solely to facilitate lawful SMS delivery.

  • Legal Compliance: To comply with subpoenas, court orders, or other lawful requests, or to defend our rights and property.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business, subject to confidentiality protections.

6. Data Retention

We retain personal information only as long as necessary for the purposes described above, unless a longer retention period is required by law (e.g., tax or accounting regulations). SMS consent records are retained for at least five (5) years to demonstrate compliance with carrier and regulatory rules.

7. Your Privacy Rights

Depending on your jurisdiction (e.g., Texas Data Privacy and Security Act [TDPSA]*), you may have rights to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Delete personal information, subject to certain exceptions.

  • Opt Out of Marketing communications (email or SMS).

  • Limit the use of certain data categories.

To exercise any of these rights, email barry@tizappliancerepair.com or call (512) 221‑2993. We may verify your identity before fulfilling your request.

8. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal information, including SSL encryption, role‑based access controls, and secure data‑center hosting. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the revised version on this page with a new Last Updated date. Continued use of the Services after any changes constitutes acceptance of the revised Policy.

11. Contact Us

For privacy questions or concerns, or to exercise your rights, contact us at:

This Privacy Policy is intended to meet the requirements of U.S. federal and Texas state laws, as well as carrier and TCR guidelines for SMS communication.